Customer Service | Operations | Team Leadership

Kevin Ashby

Customer-focused operations professional with experience resolving customer concerns, explaining procedures, documenting incidents, training staff, and working independently in high-pressure environments.

Download Résumé Email Kevin

325-214-7503 | kevin@kevin-ashby.com | linkedin.com/in/kevinashby

Kevin Ashby

Career Proof

Highlights

Zero complaints Maintained zero customer complaints during Dollar General tenure.
5,000+ deliveries Completed high-volume DoorDash delivery work with a 4.92 customer rating.
127% sales growth Increased Taco Bueno sales at one location while leading restaurant operations.
$11M accountability Supervised casino cash operations under strict audit procedures.

TestGorilla Verified

TestGorilla Results

IT/Engineering Microsoft 365

TestGorilla verified result | Valid through Aug 23, 2028

71st percentile

Leadership and People Management

TestGorilla verified result | Valid through Sep 2, 2028

90th percentile

Performance Management

TestGorilla verified result | Valid through Sep 2, 2028

89th percentile

Support Strengths

Skills

Microsoft 365 Customer Service Problem Resolution Professional Email Document Formatting Data Entry Records Management Clear Communication Staff Training De-escalation Scheduling

Work History

Experience

Dollar General 2024-2025

Key Holder / Lead Associate

  • Maintained zero customer complaints and resolved customer concerns efficiently.
  • Promoted within two weeks; trained staff on store operations and procedures.
  • Opened and closed the store independently and handled cash management and alarm systems.

Independent / Contract Assignments 2024-Present

Property Maintenance Contractor

  • Complete part-time residential maintenance, make-ready, and repair work while independently managing priorities and deadlines.

Private Household 2023-Present

Caregiver / Household Support

  • Coordinate appointments, transportation, errands, safety, and household needs for an elderly homeowner.

DoorDash 2020-2023

Independent Delivery Driver

  • Completed 5,000+ deliveries in ten months with a 4.92 customer satisfaction rating.

Earlier Operations and Service Roles

FedEx Express courier, City and Rural Rides transit driver, Texas Juvenile Justice Department corrections officer, Taco Bueno general manager and first assistant manager, WinStar World Casino drop team lead, and Brownwood Regional Medical Center monitor technician.

Contact

Available for customer service, operations, administrative support, and technical-assistance roles.

kevin@kevin-ashby.com